Cuban Cigars

1. Privacy Policy

Thank you for visiting True-Cuban-Cigars.com. Please read carefully our privacy policy before submitting any personal information. In this section you will find out how we use personal information collected at this site. Our privacy policy may be changed, but all the changes will be posted accordingly. You have the right to review it whenever you are willing to.

NB!: These privacy rules concern the use of True-Cuban-Cigars.com site only. In case you link to other web sites, please review the privacy policies posted at those sites in order to protect your personal data.

We guarantee the confidentiality and privacy of all your data presented to us, including your e-mail address. Our mailing lists are not the subject to sale or lease.

While processing your data we use the industry standard, Secure Socket Layer (SSL) 256 encryption, to ensure our online ordering facility is fully secured for credit card transactions. By convention, URLs that require an SSL connection start with https: instead of http:. That means that no personal or credit information is sent unsecured.

All the submitted information is kept strictly confidential and is not released to any other third party (no mailing lists!). We appreciate your confidence in our services.

The first time you register we record your name, address details, and your password. Besides, we place your email on a cookie in your computer so that the next time you order from us, you have no need to re-enter your information, although you can always modify it. In case you want to make an order from another computer, you will have to put in your email and password for us to locate all of your information.

What happens with gathered information?

We gather all this info in order to understand your needs and provide you with a better service, and in particular for the following reasons:

- To develop stable commercial relationships with you as our Client. For the first time you make an order we request full information from you as your name, shipping address and credit card data in order to confirm you identity and proceed with the shipment of your order accordingly without any delays. What concerns your credit card data – we collect this information to pass it to our payment gateway during the check-out process. BUT we store this information neither in our systems nor anywhere else.

- To use gathered information in order to improve the quality of our services. We ask your e-mail to answer all your queries and requests in a prompt manner, to confirm all your orders' statuses and provide any other information asap.

- To understand your needs and preferences. We record the products and services you receive from us, and in some cases we may request the additional information so that we can give you better service. From time to time, we make the review and analysis of how do you use our products and services in order to provide better product recommendations and special offers that will be interesting primarily to you.

- To improve our site. We always strive to improve our offers based at the feedback we receive from you.

2. Shipments

Shipment of your orders

Orders are shipped via Registered Airmail which takes approximately 10-21 business days.

We do not ship orders on the weekend. If you place an order after 4:00 pm Eastern Standard Time on Friday, your order will be dispatched on Monday.

We guarantee delivery of shipments. In case your order does not arrive for ANY reason we will either replace the order or refund the amount of the order – at your preference.

3. Legal Notice

You must be 18 years of age to purchase products presented at True-Cuban-Cigars.com. When you make an order you certify that you are at least 18 years old and are old enough to purchase tobacco products within the jurisdiction of your country.

You are responsible for all duties and taxes applied in the jurisdiction where you live. Before purchasing any of our Cuban Cigars, please verify the legislation applied to the purchase of tobacco products in your jurisdiction.